Terms & Conditions
Our Terms and Conditions applies to all reservations made direct through us and through all 3rd party agencies unless specified otherwise.
The price includes accommodation plus any board indicated. We accept the following forms of payment: cash, debit cards, credit cards, & cheques. The tariff booked is the payable amount whether or not any price reductions occur at a later date. We have the right to change our tariffs at any time.
When booking a room we will require your valid credit/debit card details to secure the reservation. If the reservation has been made via telephone we will deduct a non-refunadable amount of £50.00 per room from your chosen card at the time of booking. This amount will be deducted from the final bill will paid upon the guests departure.
We regret that we no longer accept dogs.
Cancellation and Insurance
A valid debit/credit card will be required at the time of booking as security against cancellation. Once you have booked your stay with us our agreement is a legal contract. With your agreement that If the booking is cancelled within 7 days of arrival, or in case of a no show, then we have the right to charge 50% of the full amount of your reservation to your credit/debit card.- It is completely at our discretion as to whether any refund is given, as is the amount of the refund, due to exceptional cancellation circumstances within the cancellation period. Whether booked directly through us, or from a booking agent, if, for whatever reason, other than any gross error on our part in failure to provide the advertised accommodation, you wish to leave before your agreed stay duration, you will be charged 50% of the full amount based on the number of nights stated in your confirmed reservation. In the event of any guest refusing to pay any cancellation charges due, or if their card is found to be invalid or has been declined we may take legal action. Clients are recommended to have insurance to cover cancellation, curtailment, and loss of baggage, personal effects and money.
A reservation which is inclusive of any offer will be charged a deposit at the rate of our normal room price. This will be also be the amount payable if any cancellation is made which incurs charges.
If we consent to a guest moving their reservation to a different date the highest tariff will apply ie. moving from a lower tariff date to a higher tariff date the higher amount will apply, from a higher tariff date to a lower tariff date the higher amount will still apply. This is also applicable through 3rd party booking agencies.
Failure to pay
If the guest leaves without paying we have the right to charge the guests total stay tariff to the card used to secure their booking.
If the guest does not show for the first night of their reservation the full amount of their stay will be charged to the card used to secure the booking.
Rooms are generally available to you from 11:30am on the day of arrival, unless otherwise arranged and confirmed directly with us. Please let us know if you plan to arrive after 6pm by telephone.
Please be ready to vacate the room to allow preparation for incoming guests by 10:45 am on the day of departure, unless otherwise arranged.
Smoking is not allowed in the rooms or house.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions in the house or gardens, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Any data gathered during the course of a booking may be held on computer. All data is secure and is not available to any third parties. Please note that we have the right to change our Terms & conditions at any time.